Shipping policy

Last updated: 23 July 2026

At BEE IN THE BAG, we are committed to providing reliable and transparent shipping services. We currently offer FREE Standard Shipping throughout the United Kingdom. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking information, and customer responsibilities.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom only. Orders placed outside our shipping region cannot be processed.

2. Order Processing

All orders are processed after payment has been successfully confirmed. Orders are processed during normal business days only. Orders placed on weekends or public holidays will begin processing on the next business day.

  • Order Cut-off Time: 3:00 PM (GMT), Monday – Friday
  • Handling Time: 1–2 Business Days
  • Transit Time: 4–7 Business Days
  • Estimated Delivery: 5–9 Business Days

Delivery estimates are provided in good faith but cannot be guaranteed because shipping carriers may occasionally experience delays outside our control.

3. Shipping Charges

We believe in simple and transparent pricing.

  • Standard Shipping: FREE on all UK orders.
  • Additional Charges: No hidden shipping fees.
  • Final Price: The total shown at checkout is the final amount payable unless otherwise stated.

4. Shipping Carriers

We work with trusted courier partners including:

  • Royal Mail
  • Evri
  • DPD

Depending on your delivery location and parcel size, we may use an alternative courier providing an equivalent service.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available) together with tracking instructions.

You can monitor your shipment directly using the courier's official tracking service.

6. Delivery Delays

Although we work hard to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to:

  • Weather conditions
  • Courier operational delays
  • Public holidays
  • Transport disruptions
  • High seasonal demand
  • Events beyond our reasonable control

If your parcel has not arrived within 3 business days after the estimated delivery period, please contact us so we can investigate with the courier.

Email: support@beeinthebag.online

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order. Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before your order is dispatched; however, once an order has been shipped, we cannot guarantee that changes can be made.

BEE IN THE BAG is not responsible for delivery delays, returned parcels, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost or Damaged Parcels

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible with your order number and any relevant photographs (if applicable).

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.

9. Delivery Responsibility

Risk of loss and ownership of products transfers to the customer once the parcel has been delivered to the shipping address provided during checkout.

If tracking confirms successful delivery but you cannot locate your parcel, we recommend checking with household members, neighbours, or your local courier before contacting us.

10. Changes to this Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect operational, legal, or business changes. Any updates become effective immediately upon publication on this page.

11. Related Policies

For additional information, please review the following policies:

8. Contact Information

We aim to respond to customer enquiries within 1 business day.

9. Connect With Us

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