Privacy policy

Last updated: 6 June 2026

BEE IN THE BAG operates this website and related services to provide customers with a secure and convenient shopping experience. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Our store is powered by Shopify, which enables us to provide products and services securely and efficiently.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

  • Contact Information: Name, billing address, shipping address, email address, and telephone number.
  • Financial Information: Payment details, billing information, transaction records, and payment confirmations.
  • Account Information: Login credentials, preferences, and account settings.
  • Transaction Information: Products viewed, purchased, returned, exchanged, or cancelled.
  • Communication Information: Customer support requests and communications with us.
  • Device Information: IP address, browser type, device identifiers, and network information.
  • Usage Information: Website interactions, browsing behaviour, and engagement data.

Personal Information Sources

  • Directly from You: When placing orders, creating an account, subscribing, or contacting us.
  • Automatically: Through cookies, analytics tools, and website technologies.
  • Service Providers: Payment processors, shipping partners, and website providers.
  • Third Parties: Marketing, fraud prevention, analytics, and advertising partners where permitted by law.

How We Use Your Personal Information

  • Order Fulfilment: To process orders, arrange deliveries, manage returns, and provide customer support.
  • Website Improvement: To improve website functionality and customer experience.
  • Marketing: To send promotions, newsletters, and product updates where permitted.
  • Fraud Prevention: To detect suspicious activity and secure transactions.
  • Legal Compliance: To comply with applicable laws and regulatory obligations.

How We Disclose Personal Information

  • With Shopify and related service providers.
  • With payment processors and financial institutions.
  • With shipping carriers and fulfilment partners.
  • With analytics, marketing, and advertising partners.
  • With legal authorities when required by law.

We do not sell your personal information to third parties.

Relationship with Shopify

Our website is hosted by Shopify. Shopify may collect and process personal information to provide and improve its services, including payment processing, fraud prevention, website functionality, and analytics.

For additional information, please review:

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve performance, remember customer preferences, analyze website traffic, and personalize user experiences.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement commercially reasonable safeguards, including SSL encryption, secure payment processing systems, and restricted access controls, to protect your personal information.

While we take reasonable measures to protect information, no method of transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate information.
  • Right to Deletion: Request deletion of your personal information where permitted by law.
  • Right to Data Portability: Request a copy of your personal information.
  • Right to Restrict Processing: Request limitations on certain processing activities.
  • Marketing Preferences: Unsubscribe from marketing emails at any time.

To exercise your rights, please contact us using the details provided below.

Complaints

If you have concerns regarding how your personal information is handled, please contact us first so we can attempt to resolve the issue.

You may also have the right to submit a complaint to your local data protection authority.

For EEA and UK residents, information regarding supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members

International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence. Where required, we rely on appropriate safeguards and legally recognized transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page together with the revised "Last updated" date.

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